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Smart Help | Functional Support

Find Your Functional Rhythm:
Smart Help for Business Functional Support

Ready to accelerate business growth & optimize efficiencies of your JDE processes & systems?

Circular Edge has extensive expertise in supporting a diverse set of business processes, applications and key industry solutions such as finance & procurement, HCM, manufacturing & distribution, sales & CX, supply chain (warehouse, transportation, inventory, etc.), Order to Cash, Procure to Pay and more.

Circular Edge understands the importance of optimizing JD Edwards to align with your specific goals and can help implement, customize & maintain solutions through a variety of practices, including project planning, requirement gathering, as-is and to-be process definitions, process design & reengineering, system configuration, user training & skills enablement, testing, documentation, project go-live and, production support, readiness assessments & health checks.

Let us show you how to leverage Circular Edge’s Smart Help model to free up IT resources, monitor and manage systems to proactively respond to issues, improve efficiencies among processes and people and optimize your JD Edwards systems and organization. Contact CE today to learn more.

Skill Based SWAT Teams & Resources

Smart Help skill-based SWAT teams and resources are available 24×7 to assist in whatever way is most fitting to your situation. Circular Edge customers can supplement and blend Smart Help skills and resources with their existing capabilities, expanding or contracting skills, resources and services as the demands of the business change. Choose from a wide range of Smart Help services, including:

  • 24×7 Global CNC Managed Services & Support
  • L1 / L2 Help Desk & Ticketing System
  • Quality SLA-based Service Delivery
  • Functional Day-to-Day Support

Order to Cash Automation across Sales, Procurement, Inventory, etc.

  • Inventory Reconciliation Reporting & Integrations
  • Auto-Inventory Commitments Configuration
  • Auto-Shipment Consolidation (Transportation)
  • Freight & Shipping Charges Management
  • Advanced Customer Preference Management
  • EDI Design, Implementation & Support
  • Advanced Pricing Setup & Optimization
  • Advanced Repricing Functionality Setup & Optimization
  • Advanced Print Messages
  • Export Order Booking Enhancements
  • 3rd Party Product Configuration & Integration – including SmarterCommerce, Vertex, Oracle Sales Cloud, Salesforce, Microsoft Dynamics
  • Pharmacy Integrations – Rx Data Transfers & Maintenance
  • Net Sales Optimization, Configuration & Reporting

Finance Process Optimization, Digitization & Automation across AP, AR, G/L

  • EDI Voucher Match for Inter-Company Reconciliation
  • Financial Close, including Notifications, Review Templates
  • Auto AR Receipts – BAI2 Format
  • Remittance Advice Configuration & Integration
  • Financial Consolidations
  • Bank Interface Standardization & Setup
  • Check Printing via BI Publisher – Configuration to Bank Approval
  • Year-End Processing for 1099s Configuration, Setup & Support
  • Multicurrency Processing Setup
  • 3rd Party Product Configuration & Integration – including Concur, LockBox, PositivePay, Workday, Oracle HCM, PeopleSoft, Hyperion, EPM, Essbase

Inventory & Warehouse Management Implementation, Training & Support

  • Warehouse Consolidation
  • Smart Lot Numbering & Serialization
  • Matrix Items Configuration & Integration Across Entire Supply Chain
  • 3rd Party Product Configuration & Integration – including Bar Coding, RF Smart, DSI, TMS, VCP/ASCP, Time Track, Shop Track, Model N, LIMS/Labware, etc.

Plan to Manufacture

  • Implement and Support Sales History Forecast for “Order to Stock” Business Process
  • Finished Product Planning Process (MPS and Planning Messages)
  • Raw Material Planning via MRP
  • Integrations from Demantra/ASCP to JD Edwards Forecasting and Planning
  • Product Data Management (PDM) Integrations to JD Edwards
  • Implement Product Configurator
  • Shop floor process for Discrete, Process and Apparel Manufacturing
  • Optimize production process with enhanced system integrations
  • Implement and Support Finished product and Raw-material Costing
  • Manufacturing Quality Management
  • Manufacturing Cost Accounting Integrations between systems.
  • Automate Cost Accounting Process
  • Implement Dashboard reporting, Alerts, Actions and decision making via AtomIQ to have better control over production process with changing customer demand
  • Fine tuning item configurations for effective planning and production throughout supply chain system
  • Optimizing work center capacity and efficiency
  • Effective labor reporting and Integration with Payroll system
  • Efficient production plan at par with the shipment date requirements
  • Advanced Product Costing and Production Costing with effective Variance calculation methods.
  • Effective equipment maintenance at par with  manufacturer recommended maintenance schedule
  • 3rd Party Product Configuration & Integration – including Bar Coding, RF Smart, DSI, TMS, VCP/ASCP, Time Track, Shop Track, Model N, LIMS/Labware, etc.

Customer Experience Optimization & Transformation

  • Marketing Automation – Lead to Cash
  • Customer Relationship Management/CRM (Re)implementation
  • eCommerce Configuration & Integration
  • Configure, Price & Quote (CPQ) Implementation
  • Customer Service Management
  • Social Relationship Management

Additional Support Services

  • Build, Operate, Transfer (BOT)
  • Employee & Manager Self Service Implementation & Support
  • HR / Payroll Benefits Integration Scoping, Design, Implementation & Support
  • Fixed Assets Implementations, Business Process Improvement (BPI) & Support
  • Capacity planning and build scheduling
  • E1 / One View Reporting
  • QA Functional & Regression Testing
  • SOX Compliance, Training & Support
  • GST / VAT International Implementations, Training & Support
  • International JD Edwards Implementations, Upgrades & Rollouts
  • Upgrade Gap Analysis
  • Localizations – Configuration & Training
  • Lead to Lease / Deal Flow Automation for Real Estate
  • UPK Implementation, Training & Maintenance
  • Apparel Management Implementation & Support
  • UX One Task Force

Here’s what some of our customers have to say…

“As the Sr. Manager of Global Operational systems, Circular Edge is my 'Secret Weapon' for Application Integration, Application Development, and Application Security. During my tenure we have partnered and completed an Application Upgrade, Tools Upgrade, & Global ERP Roll-out. CE always presents top notch resources that blend with my internal resources to accomplish our corporate goals and initiatives. Smart Help allows me to expand and contract resources to deliver on promises to the business on urgent requests, daily production support, and collaborating with my team to bring out the best solutions.”
Vincent, Sr. Manager Operational Systems, Animal Health & Nutrition Company
“Our challenge was support across multiple time zones and 17 countries backed up by a single team. Circular Edge Smart Help was a perfect fit for our IT landscape spanning 15 different skill sets.”
Bill, Corporate IT Director, Floral Products Manufacturer
“Our initiative to implement JD Edwards across all our International Business Units required us to partner with a company that had a wide global footprint and the expertise in International rollouts. We spent a long time vetting many companies and Circular Edge rose to the top. They not only provided the necessary expertise in International roll outs but also provided the expertise in localization requirements for each of our business units. We also needed a partner that could provide post go live support for our business units and Circular Edge has worked with us to put a support plan in place to support our business units after go live.”
David, Sr. Director IS, Flooring Manufacturer
“The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Since that launch of 5.5 years ago, their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed."
Harry, JDE E1 Order to Delivery Support, Nutritional Supplements Manufacturer

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