Oracle CX ecosystems | Smart Help

SMART HELP

SKILL BASED SUPPORT SERVICES

Let Circular Edge simplify your JD Edwards and business operations with our skill based support services delivered by our multi-talented pool of 160+ technical and functional experts. Our flexible and elastic “skill based” support formula is designed to cover all aspects of your JD Edwards & Oracle CX ecosystems and to blend with your existing resources and skills in the support model that best suits your business.

Freedom to Choose

T&C’s: Your MSA | Our MSA | Skill-Based SOW | Resource Based SOW | Project SOW

Engagement: Project Supplementation | Joint Projects | Full Projects | Special Projects | Advisory

Here’s what some of our customers have to say…

Leo

IS Manager, Electrical Manufacturer

My overall experience with Circular edge has been very positive. Their resources I am using in the area of CNC and functional support are excellent. Utilizing the Smart Help approach has been a very flexible and economical way for us to scale our CNC resources and the technical support they provide, has been critical to the success of our project to upgrade to E1 9.2.2.2 tools.

James

Senior Director of IT, Outdoor Sports Products Manufacturer

I appreciate the efforts; very glad to see the usage came in this way, and overjoyed with the quality of the work done. My biggest concern going in was the retrofits. They turned out to be the least troublesome for us. It continues to be a pleasure working with Circular Edge. We will certainly be engaging your team for future efforts. Thank you for helping us achieve a painless upgrade in record time.

Thomas

JD Edwards Architect, Pharmaceutical Company

I had a very time sensitive project related to integrating our JD Edwards ERP to our Ecommerce and Amazon systems for Sales Order Automation. Circular Edge hit the mark on time and on budget. I will be having CE bid for further projects and would highly recommend them!

Chong

CIO and EVP, Commercial Real Estate Investment Trust

Knowledgeable, resourceful and reliable in their service.

Jonathan

IT Manager of Enterprise Resource Management, Water Utility Company

Circular Edge has been instrumental in providing support to Denver Water during a period of transition. They have provided the flexibility to scale up and scale down as necessary while only charging us for the time we use.

Trent

IS Manager, Medical Device Manufacturer

The Circular Edge team is a pleasure to work with. Each member goes above and beyond what is required by proactively looking out for the customer and more importantly delivers the service promised.

Colette

Director of Corporate Accounting, Laundry Equipment & Air Vending Company

Experts in JDE and a pleasure to work with.

Jeremy

SVP Information Technology, Retail Real Estate Investment Trust

Circular Edge did a phenomenal job accelerating our JDE 9.2 upgrade and migration from a managed JDE hosting provider to MS Azure. Utilizing their SmartHelp offering, we have reduced overall JDE related infrastructure and support costs while providing better oversight of our environment and reduced development response times to our customers. Their proactive Lynx monitoring approach helps us to catch issues immediately – a huge step up from being alerted by our customers!

Tracy

ERP Business Analyst – Construction, Foodservice Equipment & Supplies Company

I have been working with the Circular Edge Team for about 8 months, solution-ing various integration needs, and absolutely feel they have brought incredibly talented 'solution experts' to the table. They are helping our team integrate CRM & CPQ to JDE for Construction ETO Support & Job Cost functionality -- something never before done -- and we are seeing incredible success!! Their collaboration capabilities, willingness to 'do it right' and work ethic is exemplary -- looking forward to launch and continuing to work with the Circular Edge Team!

Flexible. Reliable. Efficient. Elastic.

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