NetSuite’s solution for retail allows you to build your business around your customers regardless of channels.
Why NetSuite for Retail
The retail industry has seen big changes in the past few years. More than 80% of shoppers adopted new buying habits as a result of the pandemic, reports McKinsey, and most expect to continue to exercise their newfound flexibility.
To attract and keep these shoppers, retailers need to provide a cross-channel experience, where physical stores with great service are matched by an equally excellent online experience.
Built for retail. Deliver the ideal customer experience across all channels with a single platform.
Real-time global inventory and order management. Create a buy-, return- and fulfill from anywhere experience.
Unified omnichannel commerce. Provide a consistent shopping experience and build strong customer loyalty across web, mobile, in-store and call-center channels. NetSuite’s cloud-based business management suite, used by more than 37,000 customers, enables healthcare and life sciences organizations to improve visibility, minimize complexity and remain agile in the face of massive change.
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We use NetSuite to deliver a holistic, omnichannel experience that drives customer satisfaction and repeat business while streamlining our operational business processes.
What Is NetSuite ERP & How Does It Work?
NetSuite Retail Product Features
Financials
Real-Time Financials and Accounting for Retailers
Know your numbers across all store locations, marketplaces and ecommerce with a proven financial management system that helps you to understand profitability and grow your business.
Improve Insight
Gain real-time access to the financial and operational performance of your retail business.
Improve Operations
Automate transaction flow and reduce manual data entry to eliminate errors and improve time to value.
Manage Risk and Compliance
Maintain compliance with applicable accounting standards while establishing control and enabling audit trails.
In-Store POS
Transform the In-Store Experience
Enable your sales associates to engage with customers anywhere in the store with a mobile POS device that helps you accelerate the transaction process, while delivering personalized customer service.
Empower Sales Associates
Access customer insights like customer preference, interaction and transaction history to provide more personalized recommendations.
Provide Cross-Channel Fulfillment
Offer shoppers a combination of cross-channel order and fulfillment options, like buy online pickup in store or buy online return in store, so they can choose from where they order, receive and return products.
Save the Sale
Increase profitability with more product choices and better convenience with an ‘endless aisle’ of goods.
CRM
Consistent and Relevant Customer Experiences
Give everyone who interfaces with customer—sales, support and service—access to real-time customer data such as preferences, transactions and interactions to enable them to provide consistent service experiences across touchpoints.
Automate Multi-channel Marketing Campaigns
Create, track and analyze multi-channel marketing campaigns—including email, direct mail, events—in a single application and measure performance in real-time.
Improve Customer Satisfaction
Create and automate case management processes, so customers can submit cases online, review the status, and reply with follow-up communications.
Accelerate Case Resolution
Expedite resolution time by assigning, managing, and routing customer support cases from multiple communications channels, including phone, fax, email and web
Inventory Management
Manage Inventory and Supplier Relations More Effectively
Optimize the use of your inventory, reduce handling cost, optimize cash flow, and deliver products to your customers when and where they want them.
Centrally manage inventory across multiple locations/selling channels.
Optimize inventory levels and minimize stock outs with demand-based planning, taking into count historical demand, sales forecasts and seasonality.
Boost profitability by managing inventory more efficiently with company-wide inventory visibility.
Reduce shipping costs due to unplanned replenishment.
Decrease cost of goods sold (COGS) by minimizing the number of times an item is physically moved while in the warehouse.
Minimize discounting and write-offs for slow moving and obsolete inventory.
Order Management
Buy Anywhere, Fulfill Anywhere, Return Anywhere
Ensure consistent, efficient order management across all channels and fulfillment options throughout the order life cycle, enabling businesses to deliver on customer expectations and boost profits.
Increase revenue and customer lifetime value with cross-channel inventory and order management, flexible order fulfillment options.
Increase on time delivery.
Reduce shipping cost by setting rules to ship from the closest location.
Deliver seamless cross-channel interactions with 360° view of customer.
Save the sale by empowering employees with enterprise-wide inventory visibility and fulfill from wherever inventory is held.
Ecommerce
Deliver Engaging Shopping Experiences
Since ecommerce is natively unified with your back-office systems, a single source of customer, order, inventory data is used to power your website to provide a more relevant and engaging online experience.
Any Device
Create content once and automatically adjust site screen sizes and capabilities for different devices with responsive design.
Increase Conversions
Boost sales with flexible promotions and relevant product recommendations based on merchant-driven rules like browsing behavior or best sellers.
Improve Customer Satisfaction
Give shoppers easy access to manage their accounts, track order status, request returns and submit inquiries without having to call customer support.