Self-Service Password Reset
Introducing Cerberus, a solution for password reset tickets in JD Edwards
Spending too much time responding to password reset tickets?
Wish there was a way to minimize dependence on IT for non-critical tasks?
Consider: password reset tickets account for ~30% of all helpdesk tickets. Automation can help IT focus on critical tasks without putting their work on hold.
Circular Edge’s Cerberus Self Service Password Reset Tool offers self-service password management as a solution for password reset tickets. Whether it’s a forgotten password or user ID, the password reset tool enables users to reset their passwords on their own, without IT assistance.
Features
Recover User IDs:
- Ability to recover JD Edwards EnterpriseOne User IDs via Email
Reset Passwords:
- Reset password securely for existing User ID using multiple options such as Email or Text Message to Phone Number or Answering Security Questions
- For Password Reset via Email, Text Message & Phone Message, a random verification code (OTP) will be sent to the user
- Upon successful validation from any one of the above options, the user can reset their password which takes immediate effect
- A one-time setup application to manage user ID recovery & password reset
- Log Management Application to keep track of all activities
- A Quick Access application helps users to upload the basic entities necessary for Recovering user ID or Resetting a password
- Generate Audit Report for usage statistics
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