Foodservice Supplier Digitally Transforms Using JDE and Oracle CX

Explore how one of the largest Foodservice Equipment & Supplies Company in the U.S. integrated data across multiple divisions & locations, standardized processes and achieved real-time data visibility using JD Edwards E1 9.2 & Oracle CX Cloud. The company’s success story also includes how they modernized employee & customer experiences and reduced data entry time from hours to seconds with zero errors.

Challenges

  • 14+ divisions spread across the country & operating as different companies
  • 10+ ERP systems, some older legacy systems with limited capabilities
  • Distinct, separate lines of business
  • Limited CRM
  • Third-party quoting with more than 600,000 SKUs
  • Inaccurate data, manual processes, workarounds that impacted operations and CX
  • Poor visibility into key metrics to measure business performance
  • Difficulty integrating newly-acquired companies
Solution
  • Implemented company-wide JDE system, along with CPQ Cloud, Sales Cloud, Marketing Cloud, ATG Web Commerce, Primavera and more
  • CE delivered integrations between core applications and defined & designed integrations blueprint
  • Near seamless item data integration to Oracle CPQ with JD Edwards as the system of truth
  • Customer creation now done by sales reps with real-time JDE integration
  • Sales reps also empowered to create a distribution/job quote with real-time access to inventory
  • Automatic sales order creation
  • Automated Quote to Sales Order & Quote to Job processes
  • Real-time FedEx & UPS integrations with standard JDE Transportation module
  • 30+ real-time & 20+ batch integrations achieved through Integrated ERP/CX Digital Experiences
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    Leo
    IS Manager, Electronics Manufacturer
    My overall experience with Circular edge has been very positive. Their resources I am using in the area of CNC and functional support are excellent. Utilizing the Smart Help approach has been a very flexible and economical way for us to scale our CNC resources and the technical support they provide, has been critical to the success of our project to upgrade to E1 9.2.2.2 tools.
    James
    Senior Director of IT, Outdoor Products Manufacturer
    I appreciate the efforts; very glad to see the usage came in this way, and overjoyed with the quality of the work done. My biggest concern going in was the retrofits. They turned out to be the least troublesome for us. It continues to be a pleasure working with Circular Edge. We will certainly be engaging your team for future efforts. Thank you for helping us achieve a painless upgrade in record time.
    Thomas
    JD Edwards Architect, Pharmaceutical Company
    I had a very time sensitive project related to integrating our JD Edwards ERP to our Ecommerce and Amazon systems for Sales Order Automation. Circular Edge hit the mark on time and on budget. I will be having CE bid for further projects and would highly recommend them!
    Chong
    CIO and EVP, Commercial Real Estate Investment Trust
    Knowledgeable, resourceful and reliable in their service.
    Jonathan
    IT Manager of Enterprise Resource Management, Water Utility Company
    Circular Edge has been instrumental in providing support to Denver Water during a period of transition. They have provided the flexibility to scale up and scale down as necessary while only charging us for the time we use.
    Trent
    IS Manager, Medical Device Manufacturer
    The Circular Edge team is a pleasure to work with. Each member goes above and beyond what is required by proactively looking out for the customer and more importantly delivers the service promised.
    Colette
    Director of Corporate Accounting, Industrial Laundry Equipment Manufacturer
    Experts in JDE and a pleasure to work with.
    Jeremy
    SVP Information Technology, Retail Real Estate Investment Trust
    Circular Edge did a phenomenal job accelerating our JDE 9.2 upgrade and migration from a managed JDE hosting provider to MS Azure. Utilizing their SmartHelp offering, we have reduced overall JDE related infrastructure and support costs while providing better oversight of our environment and reduced development response times to our customers. Their proactive Lynx monitoring approach helps us to catch issues immediately – a huge step up from being alerted by our customers!
    Tracy
    ERP Business Analyst – Construction, Foodservice Equipment & Supplies Company
    I have been working with the Circular Edge Team for about 8 months, solution-ing various integration needs, and absolutely feel they have brought incredibly talented 'solution experts' to the table. They are helping our team integrate CRM & CPQ to JDE for Construction ETO Support & Job Cost functionality -- something never before done -- and we are seeing incredible success!! Their collaboration capabilities, willingness to 'do it right' and work ethic is exemplary -- looking forward to launch and continuing to work with the Circular Edge Team!