Smart Help Functional

Smart Help for Business Functional Support

Accelerate business growth & optimize efficiencies

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Find Your Functional Rhythm

Circular Edge has extensive expertise in supporting a diverse set of business processes, applications and key industry solutions such as finance & procurement, HCM, manufacturing & distribution, sales & CX, supply chain (warehouse, transportation, inventory, etc.), Order to Cash, Procure to Pay and more.

Circular Edge understands the importance of optimizing JD Edwards to align with your specific goals and can help implement, customize & maintain solutions through a variety of practices, including project planning, requirement gathering, as-is and to-be process definitions, process design & reengineering, system configuration, user training & skills enablement, testing, documentation, project go-live and, production support, readiness assessments & health checks.

Let us show you how to leverage Circular Edge’s Smart Help model to free up IT resources, monitor and manage systems to proactively respond to issues, improve efficiencies among processes and people and optimize your JD Edwards. 

Why Choose Circular Edge

  • A Trusted Partner: Supporting 300+ customers across industries and company sizes worldwide for more than 22 years.
  • AI-Ready: Our teams leverage AI-ready strategies and tools to enhance automation, predictive analytics, and process efficiency within your JDE ecosystem.
  • JD Edwards Experts: Founded with JDE at our core — our consultants bring deep hands-on expertise across functional areas, technical development, CNC administration, reporting & analytics, etc.
  • Oracle Partner: Certified Oracle Partner with proven capabilities across JD Edwards EnterpriseOne and Cloud Applications.
  • Flexible Delivery Models: On-site, off-site and hybrid options that adapt to your budget and timeline.
  • Continuous Support: Our Smart Help model offers elastic staffing and 24×7 coverage to match your changing business needs.
  • Business Focus: We bridge the gap between IT and operations — helping you turn JD Edwards into a driver for efficiency and growth.

Start Your Journey Towards Transformation

Fill out the form to schedule your 1-on-1 consultation with our  experts.

Skill-Based SWAT Teams & Resources

Smart Help skill-based SWAT teams and resources are available 24×7 to assist in whatever way is most fitting to your situation. Circular Edge customers can supplement and blend Smart Help skills and resources with their existing capabilities, expanding or contracting skills, resources and services as the demands of the business change. 

Choose from a wide range of Smart Help services, including 24×7 Global CNC Managed Services & Support, L1 / L2 Help Desk & Ticketing System, Quality SLA-based Service Delivery and Functional Day-to-Day Support

Order to Cash Automation across Sales, Procurement, Inventory, etc.

  • Inventory Reconciliation Reporting & Integrations
  • Auto-Inventory Commitments Configuration
  • Auto-Shipment Consolidation (Transportation)
  • Freight & Shipping Charges Management
  • Advanced Customer Preference Management
  • EDI Design, Implementation & Support
  • Advanced Pricing Setup & Optimization
  • Advanced Repricing Functionality Setup & Optimization
  • Advanced Print Messages
  • Export Order Booking Enhancements
  • 3rd Party Product Configuration & Integration – including SmarterCommerce, Vertex, Oracle Sales Cloud, Salesforce, Microsoft Dynamics
  • Pharmacy Integrations – Rx Data Transfers & Maintenance
  • Net Sales Optimization, Configuration & Reporting

Finance Process Optimization, Digitization & Automation

  • EDI Voucher Match for Inter-Company Reconciliation
  • Financial Close, including Notifications, Review Templates
  • Auto AR Receipts – BAI2 Format
  • Remittance Advice Configuration & Integration
  • Financial Consolidations
  • Bank Interface Standardization & Setup
  • Check Printing via BI Publisher – Configuration to Bank Approval
  • Year-End Processing for 1099s Configuration, Setup & Support
  • Multicurrency Processing Setup
  • 3rd Party Product Configuration & Integration – including Concur, LockBox, PositivePay, Workday, Oracle HCM, PeopleSoft, Hyperion, EPM, Essbase

Inventory & Warehouse Management Implementation, Training & Support

  • Warehouse Consolidation
  • Smart Lot Numbering & Serialization
  • Matrix Items Configuration & Integration Across Entire Supply Chain
  • 3rd Party Product Configuration & Integration – including Bar Coding, RF Smart, DSI, TMS, VCP/ASCP, Time Track, Shop Track, Model N, LIMS/Labware, etc.

Plan to Manufacture

  • Implement and Support Sales History Forecast for “Order to Stock” Business Process
  • Finished Product Planning Process (MPS and Planning Messages)
  • Raw Material Planning via MRP
  • Integrations from Demantra/ASCP to JD Edwards Forecasting and Planning
  • Product Data Management (PDM) Integrations to JD Edwards
  • Implement Product Configurator
  • Shop floor process for Discrete, Process and Apparel Manufacturing
  • Optimize production process with enhanced system integrations
  • Implement and Support Finished product and Raw-material Costing
  • Manufacturing Quality Management
  • Manufacturing Cost Accounting Integrations between systems.
  • Automate Cost Accounting Process
  • Implement Dashboard reporting, Alerts, Actions and decision making via AtomIQ to have better control over production process with changing customer demand
  • Fine tuning item configurations for effective planning and production throughout supply chain system
  • Optimizing work center capacity and efficiency
  • Effective labor reporting and Integration with Payroll system
  • Efficient production plan at par with the shipment date requirements
  • Advanced Product Costing and Production Costing with effective Variance calculation methods.
  • Effective equipment maintenance at par with  manufacturer recommended maintenance schedule
  • 3rd Party Product Configuration & Integration – including Bar Coding, RF Smart, DSI, TMS, VCP/ASCP, Time Track, Shop Track, Model N, LIMS/Labware, etc.

Customer Experience Optimization & Transformation

  • Marketing Automation – Lead to Cash
  • Customer Relationship Management/CRM (Re)implementation
  • eCommerce Configuration & Integration
  • Configure, Price & Quote (CPQ) Implementation
  • Customer Service Management
  • Social Relationship Management

Additional Support Services

  • Build, Operate, Transfer (BOT)
  • Employee & Manager Self Service Implementation & Support
  • HR / Payroll Benefits Integration Scoping, Design, Implementation & Support
  • Fixed Assets Implementations, Business Process Improvement (BPI) & Support
  • Capacity planning and build scheduling
  • E1 / One View Reporting
  • QA Functional & Regression Testing
  • SOX Compliance, Training & Support
  • GST / VAT International Implementations, Training & Support
  • International JD Edwards Implementations, Upgrades & Rollouts
  • Upgrade Gap Analysis
  • Localizations – Configuration & Training
  • Lead to Lease / Deal Flow Automation for Real Estate
  • UPK Implementation, Training & Maintenance
  • Apparel Management Implementation & Support
  • UX One Task Force

Ready to Explore What's Possible?

Schedule a free 30-minute discovery session with our consulting team to explore quick-win opportunities for optimization, upgrade planning, cloud migration and managed services.

Request a Free Consultation

Trusted By 300+ Customers Worldwide

The CE team is a pleasure to work with. Each member goes above and beyond what is required by proactively looking out for the customer and more importantly delivers the service promised.
Trent, IS ManagerAtrion Medical
My overall experience with Circular Edge has been very positive. Their CNC and functional support resources are excellent. Utilizing the Smart Help approach has been a very flexible and economical way for us to scale our CNC resources, and the technical support they provide has been critical to the success of our E1 Tools upgrade project.
Leo, IS ManagerLutron Electronics
Circular Edge has been instrumental in providing support during a period of transition. They have provided the flexibility to scale up and scale down as necessary while only charging us for the time we use.
Jonathan, IT Manager of Enterprise Resource ManagementDenver Water
I am overjoyed with the quality of the work done. My biggest concern going in was the retrofits, which turned out to be the least troublesome for us. Thank you for helping us achieve a painless upgrade in record time.
James, Senior Director of ITPlano Synergy
I had a very time sensitive project related to integrating our JD Edwards ERP to our eCommerce and Amazon systems for Sales Order Automation. Circular Edge hit the mark on time and on budget. I will be having CE bid for further projects and would highly recommend them!
Thomas, JD Edwards ArchitectA&Z Pharmaceutical
Circular Edge did a phenomenal job accelerating our JDE 9.2 upgrade and migration from a managed JDE hosting provider to Azure. We have reduced overall JDE related infrastructure and support costs while providing better oversight of our environment and reduced development response times to our customers. Their proactive Lynx monitoring approach helps us to catch issues immediately – a huge step up from being alerted by our customers!
Jeremy, SVP Information TechnologyBrookfield Properties Retail
Experts in JDE and a pleasure to work with.
Colette, Director of Corporate AccountingCSC ServiceWorks
Knowledgeable, resourceful and reliable in their service.
Chong, CIO and EVPInland Real Estate Group
I absolutely feel they have brought incredibly talented 'solution experts' to the table. They are helping our team integrate CRM & CPQ to JDE for Construction ETO Support & Job Cost functionality -- something never before done -- and we are seeing incredible success! Their collaboration capabilities, willingness to 'do it right' and work ethic is exemplary.
Tracy, ERP Business AnalystTriMark USA
The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed.
Harry, JDE E1 Order to DeliveryInnophos