SMART HELP SKILLS
Our flexible and elastic “skill based” support services are designed to cover all aspects of your JD Edwards & Oracle CX ecosystem and to blend with your existing resources in the support model that best suits your business.
Choose from a wide variety of Skills with the ability to quickly expand and contract skills, resources and services as the demands of your business change.
- 24×7 Global Support across all time zones
- Quality SLA based service delivery
- Multi Skilled Talent Pool
- Expert Advice
- Dedicated Team and Account Management
- Help desk and ticketing system for support requests
- Flexible packages
- Roll Over Unused hours
- Monitoring and Alerts using specialized tools for JD Edwards
- Oracle Certified Professionals
Available Smart Help Skills
JDE Functional
Sales & Distribution
Manufacturing
Finance / HCM
Real Estate / AREF
Deal Flow Automation
Warehouse Management
Transportation Management
Health & Safety
Apparel Management
Inventory Management
Cycle Counts
Lot / Serial Automation
Chart of Accounts
Capacity Planning
VCP / ASCP
EDI Design
Localizations (GST, VAT)
Financial Reporting
Multi-Currency
Business Process Improvement (BPI)
QA, SOX, 1099s,
& Much More
Third Party Products
Smart Scheduler
JDESign
AtomIQ
AutoXCHNG
DSI/RFSmart
Insight/Hubble
ReportsNow
Cognos/Business Objects
Vertex/Avalara
Essentio
Canon EIP
Create!Form/Optio/
Transform
All Out Security/Q Soft
Snap POS/Snap Pay
ERP2Web
TIDAL Scheduler
Automic Scheduler (AppWorx)
Everest Single Sign-On
Administration, Monitoring
Troubleshooting
Level 1, 2, 3 Support
& Much More
Development
Orchestrator
C++
Java/.NET
Web Services
Business Services (BSSV)
FDA/RDA
Financial Report Writer
Retrofitting
Interfaces/Integrations
SOAP/REST API
Business Functions
Workflow Modeler
Page Composer
E1 Pages/Cafe1
IoT/AIS
MAF/MAX/Mobile
JET/ADF
BML
QA/Scripts
ETL Tools
JavaScript
JSON/APEX
Groovy, PHP
SSO & More
Oracle DB Admin Tasks
User Security & Administration
Tablespace Monitoring & Management
Backup Monitoring and Management
Database Export/Import Operations
DBMS Scheduler Tasks
Alert Log Monitoring
Dataguard Monitoring
CNC Basic Tasks
User Security & Administration
OMW Promotions, Package Builds & Deployments
System Monitoring
Job Monitoring
Proactive/Preventive Maintenance
Level 1 Troubleshooting
ESU Application
SQL Server DB Admin Tasks
User & Security Administration
Backup Monitoring
Backup & Restore Operations
Performance Monitoring
Index Reorg & Maintenance
CNC Advanced Tasks
Apps & Tools Upgrades
Lift & Shifts, Migrations
Environment/
Pathcode Creation
Data Refreshes
Server & Database Migrations
Performance Tuning
Level 2 & 3 Troubleshooting
Capacity Planning
System Audits
AS400 Admin Tasks
User Security & Administration
Job & Printer Output Queue Management
Backup Monitoring & Tape Management
System Resource Monitoring
QSTRUP Changes and Automation
Capacity Planning
MIMIX Monitoring
Other Oracle
OBIEE/BI Cloud
HCM Cloud
EPM Cloud / Hyperion
BI Publisher
OATS
Fusion Middleware/ICS
Identity & Access Management
Value Chain Planning
Advanced Supply Chain Planning
& Much More
Oracle CX
Sales Cloud
Configure, Price & Quote Cloud
Marketing Cloud / Eloqua
ATG Web Commerce
Service Cloud
Tailored Workflows
Integrations Blueprint
Web Services Development
Data Migrations
Implementations
Enhancements
Customizations
Reporting & Dashboards
SSO & Security
Upgrade Cycle Support
& Much More
Learn More
Related Resources
