Smart Help On Demand

Whether you are looking for timely guidance, troubleshooting, skills enablement, solution design, project supplementation, now’s a great time to dip your toes in the water and gain easy access to CE SMEs for on call support across all things JDE & beyond without any upfront hours commitment.

Scale up and down skills and resources whenever needed for as long as needed
Leverage the knowledge, experience, efficiencies and brainpower of the entire direct staff pool of resources while working through a dedicated resource lead
Blend specialized skills with internal resources, to monitor and manage systems, to proactively respond, to improve efficiencies among processes and people, and to optimize your JD Edwards and 3rd party systems across the entire organization

Contact CE today to learn more about the benefits of tapping into a direct staff pool of 170+ multi-talented and multi-skilled resources:

Get Started with Smart Help On Demand

Here’s what some of our customers have to say…

“As the Sr. Manager of Global Operational systems, Circular Edge is my 'Secret Weapon' for Application Integration, Application Development, and Application Security. During my tenure we have partnered and completed an Application Upgrade, Tools Upgrade, & Global ERP Roll-out. CE always presents top notch resources that blend with my internal resources to accomplish our corporate goals and initiatives. Smart Help allows me to expand and contract resources to deliver on promises to the business on urgent requests, daily production support, and collaborating with my team to bring out the best solutions.”

Vincent, Sr. Manager Operational Systems, Animal Health & Nutrition Company

“Our challenge was support across multiple time zones and 17 countries backed up by a single team. Circular Edge Smart Help was a perfect fit for our IT landscape spanning 15 different skill sets.”

Bill, Corporate IT Director, Floral Products Manufacturer

"My overall experience with Circular edge has been very positive. Their resources I am using in the area of CNC and functional support are excellent. Utilizing the Smart Help approach has been a very flexible and economical way for us to scale our CNC resources and the technical support they provide, has been critical to the success of our project to upgrade to E1 9.2.2.2 tools."

Leo, IS Manager, Electrical Manufacturing Company

“Our initiative to implement JD Edwards across all our International Business Units required us to partner with a company that had a wide global footprint and the expertise in International rollouts. We spent a long time vetting many companies and Circular Edge rose to the top. They not only provided the necessary expertise in International roll outs but also provided the expertise in localization requirements for each of our business units. We also needed a partner that could provide post go live support for our business units and Circular Edge has worked with us to put a support plan in place to support our business units after go live.”

David, Sr. Director IS, Flooring Manufacturer

“The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Since that launch of 5.5 years ago, their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed."

Harry, JDE E1 Order to Delivery Support, Nutritional Supplements Manufacturer

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Related Resources

→ Smart Help for Business Functional Support:
Find Your Functional Rhythm

→ New Digital Guide: For the Love of (Robotic) Process Automation!

→ Latest E1 9.2 Capabilities Whitepaper

→ CE Recognized with 2019 Distinguished Partner Award for Showcasing Customer Success