Smart Help for International Business

SMART HELP FOR INTERNATIONAL BUSINESS

With extensive experience in supporting global JD Edwards rollouts, migrations from legacy systems, localizations, international implementations, upgrades, integrations, developments, managed services and other various projects, Smart Help skill-based SWAT teams and resources are available to assist 24×7 with your international projects. Circular Edge also supports customers in implementing, managing and integrating Oracle CX Cloud with JD Edwards and other special projects.

Global Customers

Today, Circular Edge actively supports several international companies and has had the great opportunity of learning each companies’ unique business processes while helping implement and maintain solutions to manage the business, optimize the order-to-cash and procure-to-pay processes, simplifying sales enablement and more.

Circular Edge has supported all types of international businesses, including:

  • Animal Health & Nutrition
  • Chemicals
  • Manufacturing
  • Consumer Health & Nutrition
  • Real Estate
  • Consumer Goods

Skill Based Services

Choose from a wide variety of Skills with the ability to quickly expand and contract skills, resources and services as the demands of your business change.

Circular Edge’s upgrade and roll-out services help smoothly transition our Life Sciences customers to the latest version of JD Edwards. Using our deep industry experience, we develop a formal ERP upgrade strategy to optimize the quality and productivity in your application cycle. Our proven methodology ensures your upgrade is the focal point for a series of related improvements.

Our experts seek first to understand the client’s requirements to design the processes required to achieve the organizational objectives of your business. Our expertise includes managing transitions from legacy systems and multiple application environments to fully-integrated JD Edward’s solutions.

Through project planning to requirement gathering, scoping and system configuration our experts will support you to develop the best plan for your business. User training, business process design and reengineering, testing, creating user manuals and step by step process flow documents, our team will ensure you are ready for your go live and will provide the readiness assessment and the support for after the implementation success.

Circular Edge’s CNC Managed Services & Support is available globally 24/7 across all time zones. With specific Oracle certified real estate experts onboard, Circular Edge can guarantee you are getting a dedicated professional to provide the best advice and talent for your project. The Circular Edge support model includes flexible packages for the support you need with the ability to roll over unused hours.

Circular Edge can help automate, optimize and streamline business processes such as order to cash and procure to pay across your ERP, CRM, Sales & Procurement systems. Circular Edge experts can also help implement One View Reporting so that customers can access real-time insight and achieve better visibility into business operations.

Circular Edge consultants and CNC’s are experts at tailoring CX/ERP application workflows built from unique and business specific processes for your Life Sciences business. Customer- and vendor-facing documents such as quotes, invoices, packing lists, purchase orders, etc. can all be supported or managed through our Circular Edge resources.

End-to-end visibility of inventory is important to be able to quickly adapt to changing business needs.  Circular Edge can help integrate inventory information with JD Edwards for complete traceability of inventory movement, reclassifications and lot categorizations. Circular Edge can also help implement and manage third party bar coding apps for improved data collection.

From forecasting and product data management to shopfloor and quality management, Circular Edge experts can help streamline and provide visibility into business operations across receiving, manufacturing, shipping, warehousing and more.

Circular Edge consultants can help optimize and simplify financial processes across accounts payable, accounts receivable, expense management, general ledger, as well as provide support for tax calculations and accruals. Our experts also can walk customers through continuous cost improvement exercises in order to gain a true model of product profitability.

Our experts can help you migrate data from legacy systems or third-party products to JD Edwards, CRM systems or a content cloud. Dependent on the approach, data transfer can be transferred and available either by batch or real-time.

Let Circular Edge help manage your third-party products whether it be migrating data to new LIMS systems, integrating a new product, or educating your users on features and enhancements available within your existing product integrations. Our Life Sciences customers have used Smart Help support with bar coding (DSI, RF-Smart, WcBc), reporting (ReportsNow, Hubble, JasperSoft), BI Publisher, security (AllOut, Q Software), archiving (Essentio, Klik-IT, Arctools), etc.

Keeping your system healthy and up-to-date is crucial to the smooth flow of your business. Our experts can provide daily, monthly or quarterly maintenance to help save costs and troubleshooting down the road.

Our experts know that user security and administration is at the forefront of all successful ERP systems/environments and that is why Circular Edge helps manage security issues or support your efforts in this critical area.

Our flexible Smart Help approach allows our experts to monitor your existing systems to ensure your business processes run efficiently and trouble-free.

Here’s what some of our customers have to say…

“As the Sr. Manager of Global Operational systems, Circular Edge is my 'Secret Weapon' for Application Integration, Application Development, and Application Security. During my 6 years we have partnered and completed an Application Upgrade, Tools Upgrade, & Global ERP Roll-out. Circular Edge always presents top notch resources that blend with my internal resources to accomplish our corporate goals and initiatives. The Smart Help Program allows me to expand and contract resources to deliver on promises to the business on urgent requests, daily production support, and collaborating with my team to bring out the best solutions.”
Vincent Kelly, Sr. Manager Operational Systems, Phibro Animal Health
“Our challenge was support across multiple time zones and 17 countries backed up by a single team. Circular Edge Smart Help was a perfect fit for our IT landscape spanning 15 different skill sets.
Bill Ott, Corporate IT Director, Smithers Oasis
“Our initiative to implement JD Edwards across all our International Business Units required us to partner with a company that had a wide global footprint and the expertise in International rollouts. We spent a long time vetting many companies and Circular Edge rose to the top. They not only provided the necessary expertise in International roll outs but also provided the expertise in localization requirements for each of our business units. We also needed a partner that could provide post go live support for our business units and Circular Edge has worked with us to put a support plan in place to support our business units after go live.
David M. Kramer, Sr. Director IS, LATICRETE International
“The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Since that launch of 5.5 years ago, their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed."
Harry Morris, JDE E1 Order to Delivery Support, Innophos
How can we help support the success of your business?