Smart Help for International Business

SMART HELP FOR INTERNATIONAL BUSINESS

Whether realizing your international projects means merging or rolling out JD Edwards in multiple countries, global implementations, migrations from legacy systems, upgrading applications and tools and/or applying localizations to address country-specific laws and regulations, or if you are looking for help with integrations, development, managed services or various other projects,  Circular Edge has extensive experience in supporting successful global JD Edwards projects that are delivered on-time and on-budget.

Global Customers

Circular Edge actively supports JD Edwards customers across Mexico, BrazilIndia, UAE, Oman, EuropeUK and Asia-Pacific and has had the unique opportunity to help implement and maintain solutions to simplify, optimize and automate supply chainlogistics managementorder to cashfinance, reporting and various other business processes. Our customers come from a variety of genres, including:

  • Floriculture & Manufacturing
  • Construction & Building Materials
  • Animal Health & Nutrition
  • Consumer Health & Nutrition
  • Food Safety & Quality
  • Pharmaceuticals

Skill Based Services

Smart Help skill-based SWAT teams and resources are available 24×7 to assist in whatever way is most fitting to your situation. Circular Edge customers can supplement and blend Smart Help skills and resources with their existing capabilities by choosing from available Smart Help services, including:

  • GST/VAT International Implementations, Training & Support
  • Global Lease Accounting Standards Adoption & Compliance
  • Australia Single Touch Payroll Support
  • GDPR Data Protection & Integrity
  • B2B / B2G E-Invoicing Adoption, Integration & Support
  • EDI Integration to Support Order to Cash
  • EU MDR Compliance, Integration & Data Management
  • Supply Chain Transformation – Systems, Process, Training & Reporting
  • Localizations – Configuration & Training
  • International JD Edwards Implementations, Upgrades & Rollouts
  • 24×7 Global CNC Managed Services & Support
  • Legacy Data Migration
  • Business Process Automation & Optimization
  • Order to Cash & Procure to Pay Process Automation
  • JD Edwards & Oracle CX: Integrated ERP/CX Digital Experiences
  • Third-Party Product Integrations
  • Supply Chain Planning & Management
  • Inventory & Warehouse Management
  • Finance & Reporting
  • Development
  • Proactive Maintenance
  • User Security & Administration
  • System Monitoring

No matter the size or scope of your international project, contact Circular Edge today to explore how Smart Help can support the success of your organization.

Here’s what some of our customers have to say…

“As the Sr. Manager of Global Operational systems, Circular Edge is my 'Secret Weapon' for Application Integration, Application Development, and Application Security. During my 6 years we have partnered and completed an Application Upgrade, Tools Upgrade, & Global ERP Roll-out. Circular Edge always presents top notch resources that blend with my internal resources to accomplish our corporate goals and initiatives. The Smart Help Program allows me to expand and contract resources to deliver on promises to the business on urgent requests, daily production support, and collaborating with my team to bring out the best solutions.”
Vincent Kelly, Sr. Manager Operational Systems, Phibro Animal Health
“Our challenge was support across multiple time zones and 17 countries backed up by a single team. Circular Edge Smart Help was a perfect fit for our IT landscape spanning 15 different skill sets.
Bill Ott, Corporate IT Director, Smithers Oasis
“Our initiative to implement JD Edwards across all our International Business Units required us to partner with a company that had a wide global footprint and the expertise in International rollouts. We spent a long time vetting many companies and Circular Edge rose to the top. They not only provided the necessary expertise in International roll outs but also provided the expertise in localization requirements for each of our business units. We also needed a partner that could provide post go live support for our business units and Circular Edge has worked with us to put a support plan in place to support our business units after go live.
David M. Kramer, Sr. Director IS, LATICRETE International
“The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Since that launch of 5.5 years ago, their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed."
Harry Morris, JDE E1 Order to Delivery Support, Innophos
How can we help support the success of your business?