A Foodservice Equipment & Supplies Company's Digital Transformation with JDE & Oracle CX

Explore how one of the largest Foodservice Equipment & Supplies Company in the U.S. integrated data across multiple divisions & locations, standardized processes and achieved real-time data visibility using JD Edwards E1 9.2 & Oracle CX Cloud. The company's success story also includes how they modernized employee & customer experiences and reduced data entry time from hours to seconds with zero errors.

Challenges

  • 14+ divisions spread across the country & operating as different companies
  • 10+ ERP systems, some older legacy systems with limited capabilities
  • Distinct, separate lines of business
  • Limited CRM
  • Third-party quoting with more than 600,000 SKUs
  • Inaccurate data, manual processes, workarounds that impacted operations and CX
  • Poor visibility into key metrics to measure business performance
  • Difficulty integrating newly-acquired companies

Solution

  • Implemented company-wide JDE system, along with CPQ Cloud, Sales Cloud, Marketing Cloud, ATG Web Commerce, Primavera and more
  • CE delivered integrations between core applications and defined & designed integrations blueprint
  • Near seamless item data integration to Oracle CPQ with JD Edwards as the system of truth
  • Customer creation now done by sales reps with real-time JDE integration
  • Sales reps also empowered to create a distribution/job quote with real-time access to inventory
  • Automatic sales order creation
  • Automated Quote to Sales Order Quote to Job processes
  • Real-time FedEx UPS integrations with standard JDE Transportation module
  • 30+ real-time & 20+ batch integrations achieved through Integrated ERP/CX Digital Experiences

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