Electrical/Electronics Manufacturer Goes Back on Maintenance & Lights Up the User Experience

Explore how an Electrical/Electronics Manufacturer that designs and produces lighting controls & automated lighting systems for both residential and commercial customers engaged Smart Help Functional and CNC resources to complete their JDE E1 9.2 upgrade & better position the company for digital transformation. The company’s success story also includes their decision to go back on Oracle maintenance after many years and the benefits they realized as part of this decision.

Challenges

  • Off maintenance for several years after going live on E1 9.0
  • Outdated, highly unstable infrastructure causing costly outages
  • Tools release no longer supported
  • Limited access to upgrades, patches, etc.
  • Not enough resources to keep up with demands of the business
  • Apps team needing support & encouragement in developing fixes
Solution
  • CE provided system tuning and support to help stabilize the team enough to upgrade IBM i
  • Resumed Oracle maintenance & relicensed entire JDE suite
  • Completed a Tools upgrade to E1 9.2.3
  • CE designed & implemented first Orchestration with AIS while training the company’s internal team
  • The company has now rewritten 12 interfaces as AIS/Orchestrations
  • JDE International Rollouts in progress
  • Improved user functionality & automation across the business, including E1 Pages, Orchestrations, Cafe One, Notifications, Chatbots
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    Leo
    IS Manager, Electronics Manufacturer
    My overall experience with Circular edge has been very positive. Their resources I am using in the area of CNC and functional support are excellent. Utilizing the Smart Help approach has been a very flexible and economical way for us to scale our CNC resources and the technical support they provide, has been critical to the success of our project to upgrade to E1 9.2.2.2 tools.
    James
    Senior Director of IT, Outdoor Products Manufacturer
    I appreciate the efforts; very glad to see the usage came in this way, and overjoyed with the quality of the work done. My biggest concern going in was the retrofits. They turned out to be the least troublesome for us. It continues to be a pleasure working with Circular Edge. We will certainly be engaging your team for future efforts. Thank you for helping us achieve a painless upgrade in record time.
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    Circular Edge did a phenomenal job accelerating our JDE 9.2 upgrade and migration from a managed JDE hosting provider to MS Azure. Utilizing their SmartHelp offering, we have reduced overall JDE related infrastructure and support costs while providing better oversight of our environment and reduced development response times to our customers. Their proactive Lynx monitoring approach helps us to catch issues immediately – a huge step up from being alerted by our customers!
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    ERP Business Analyst – Construction, Foodservice Equipment & Supplies Company
    I have been working with the Circular Edge Team for about 8 months, solution-ing various integration needs, and absolutely feel they have brought incredibly talented 'solution experts' to the table. They are helping our team integrate CRM & CPQ to JDE for Construction ETO Support & Job Cost functionality -- something never before done -- and we are seeing incredible success!! Their collaboration capabilities, willingness to 'do it right' and work ethic is exemplary -- looking forward to launch and continuing to work with the Circular Edge Team!