What is ERP (Enterprise Resource Planning)?
Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? | NetSuite)
Growing companies eventually reach a point where spreadsheets no longer cut it. That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand.
Most business professionals have heard the term “ERP,” but they may not know exactly what enterprise resource planning systems can do for their teams. We’ll explain exactly what ERP is, how it works, what it can do for your business, how to choose the right solution and much more.
Read on for answers to just about any questions you might have about enterprise resource planning.
Achieve Better Business Results with NetSuite & CE
Grow and scale your business while gaining a competitive advantage with NetSuite’s best-in-class integrated cloud business software and CE’s expertise in NetSuite implementation, advisory, managed services and direct staffing. Let us show you how to leverage our direct staff pool of resources to realize better insights, organizational efficiency, increased profitability and improved relationships with your suppliers and customers – and ultimately take your business to the next level.
Contact CE today to learn more about our NetSuite consulting services.
What is Enterprise Resource Planning (ERP)?
At its core, an ERP is an application that automates business processes, and provides insights and internal controls, drawing on a central database that collects inputs from departments including accounting, manufacturing, supply chain management, sales, marketing and human resources (HR).
Once information is compiled in that central database, leaders gain cross-departmental visibility that empowers them to analyze various scenarios, discover process improvements and generate major efficiency gains. That translates to cost savings and better productivity as people spend less time digging for needed data.
ERP software that’s tailored to meet the needs of an individual business pays major dividends, making these systems a critical tool for companies across industries and of all sizes. Many of the world’s best-known and most successful firms have leaned on ERP for the last quarter century. Now, this software can be configured and priced to meet the needs of all-size businesses.
Put simply, an ERP system helps unify people, core business processes and technology across an organization.
Video: What is ERP?
- ERP is critical business software that collects information from various departments in a common database, enabling leaders to monitor the pulse of a company using a single vision of reality.
- Enterprise resource planning systems unify critical business functions like finance, manufacturing, inventory and order management, customer communication, sales and marketing, project management and human resources. One major feature is detailed analytics and reporting on each department.
- ERP can generate major time and financial savings by providing organization-wide visibility that spotlights inefficient manual processes and reveals opportunities for growth.
- There are several deployment models for ERP software, including on-premises, cloud and hybrid. While cloud ERP has become extremely popular in recent years, which approach is best depends on company needs.
- Businesses should make sure they understand the capabilities, implementation models, integration requirements and total cost of ownership of a short list of suppliers before picking a winner.
Enterprise resource planning — a moniker coined by research firm Gartner in 1990 — can be a confusing concept because ERP is not a standalone application. While ERP is a category of business software, ERP systems comprise various modules, each addressing a specific business requirement. For example, products-based companies typically have modules for accounting, inventory and order management, customer relationship management (CRM) and, if they produce or assemble products, manufacturing. Services businesses may turn to modules for accounting, project management, professional services automation and CRM.
Each module pulls information from and pushes information into the central database that is a key component of an ERP system. This common data repository provides visibility into all departments and thus allows leaders to evaluate and compare the business performance of different areas and understand the full impact of decisions. It also powers other ERP benefits, like process automation, improved internal controls and smarter business intelligence.
Why Is ERP Important for Businesses?
ERP systems have become table stakes for businesses looking to use resources wisely. They can help leaders reallocate human and financial capital or build more efficient core business processes that save money without sacrificing on quality or performance.
An ERP is also an asset when it comes to planning and coordination. Employees can see current available inventory and customer orders in detail, then compare supplier purchase orders and forecasted future demand. If necessary, they can make adjustments to head off problems. ERP software improves communication and collaboration as well because workers can check on the status of other departments to guide their own decisions.
As a comprehensive source of data, an ERP system also provides a host of reports and analytics that can be difference-makers for the business. Turning a vast trove of information into charts and graphs that clearly illustrate trends and help model possible results is an ERP capability executives find invaluable.
How Can ERP Improve or Help a Business?
ERP enables companies to identify areas of the business with room for improvement or opportunities for expansion. User uptake is key: The more employees with access, the more likely teams will spot problems, whether a spike in demand for a certain product, late shipments from a supplier or an impending cash flow crunch. Employees can then proactively mitigate the issue to the extent possible.
Executives are generally focused on outcomes — using information to achieve objectives, like increasing efficiency, reducing costs and responding to changing consumer needs or market conditions.
For business units, ERP software can automate many error-prone tasks, like account reconciliations, customer billing and order processing, and provide the information teams need to operate more efficiently.
But the real beauty of ERP is that it can give both a 10,000-foot view of the company’s health and detailed insights into a specific process or KPI by not only storing and organizing data, but identifying patterns and flagging anomalies that require investigation. Try that with a spreadsheet.
Other business upsides:
Access to data from anywhere
Employees no longer need to shuffle through piles of papers or files scattered across a desktop. With cloud-based ERP, a warehouse manager can log in from a mobile device while on the shop floor, or a salesperson can check inventory while at a customer site.
Information is always up-to-date
Because the ERP system is continually receiving information from various departments, it’s updated immediately as inventory is pulled, a payment is posted or emails are sent to customers. This provides a major advantage because decision-makers are basing their choices on up-to-the-minute data.
Business decisions based on the same data
With a common database, all decision-makers are on the same page. There are no duplicate or conflicting sources of information, and companies have the ability schedule and distribute dynamic reports automatically. Need more depth? Underlying data can be accessed simply by clicking the report.
12 Benefits of ERP Systems
Today’s ERP solutions have rich feature sets that bring countless benefits to businesses. While what an individual firm sees as the greatest value of this technology will vary, here are key universal advantages ERP delivers:
1. Cost savings:
Perhaps the biggest value proposition of ERP systems is they can save your organization money in a number of ways. By automating many simple, repetitive tasks, you minimize errors and the need to add employees at the same rate as business growth. Cross-company visibility makes it easier to spot inefficiencies that drive up costs and leads to better deployment of all resources, from labor to inventory to equipment. And with cloud ERP, companies may quickly see incremental value from the software, over and above what they’re spending.
2. Workflow visibility:
With all workflows and information in one place, employees with access to the system can see the status of projects and the performance of different business functions relevant to their jobs. This visibility may be particularly valuable to managers and leaders, and it’s far faster and easier than searching for the right documents and constantly asking colleagues for updates.
Data is useful only if companies can analyze and understand it, and an ERP helps with that. Leading solutions have impressive reporting and analytics tools that allow users to not only track KPIs, but display any metrics or comparisons they can dream up. Since an ERP is all-encompassing, it can help a business understand how a change or problem with a process in one department affects the rest of the company.
4. Business insights/intelligence:
Because ERPs can access real-time data from across the company, these systems can uncover impactful trends and provide extensive business insights. This leads to better decision-making by organizational leaders who now have easy access to all relevant data.
5. Regulatory compliance & data security:
Financial reporting standards and governmental and industry-specific data security regulations change frequently, and an ERP can help your company stay safe and compliant. An ERP provides an audit trail by tracking the lifecycle of each transaction, including adherence to required approval workflows. Businesses may also reduce the chance of errors and related compliance snafus with automation. ERP software provides financial reports that comply with standards and regulations, and SaaS applications are well-equipped to help companies with PCI-DSS compliance.
6. Risk management:
ERP technology reduces risk in a few ways. Granular access control and defined approval workflows can strengthen financial controls and reduce fraud. Additionally, more-accurate data heads off mistakes that could lead to lost sales or fines. And finally, the ability to see the status of the entire operation enables employees to quickly handle risks posed by business disruptions.
7. Data security:
ERP providers understand that your system houses critical, sensitive data and take necessary steps to ensure it is secure. This diligence is more important than ever as the volume and scale of cyberattacks increase. Cloud ERP software, in particular, uses cutting-edge security protocols to ensure your company doesn’t fall victim to a damaging attack.
Employees are most effective when they work together. ERP solutions make it easy to share information — like purchase orders, contracts and customer-support records — among teams. It knocks down walls between departments by giving employees appropriate access to real-time data on related business functions.
The right ERP system will be scalable and flexible enough to meet your company’s needs today and for the foreseeable future. Cloud systems in particular adapt to minor and major operational changes even as the amount of data the organization captures and demand for access increase.
While ERP software helps businesses follow best practices, it also offers the flexibility to support unique processes and objectives. The system gives administrators the ability to build out company-specific workflows and create automatic reports important to different departments and executives. An ERP enhances your organization’s innovation and creativity.
While most companies find that modern ERPs support their businesses “out of the box,” some firms need to add to the extensive built-in functionality. If you have a lot of specialized processes, look for an extensible system that allows your integrator or IT staff to write code that adds needed features, or that can integrate with homegrown or legacy solutions. However, before going the custom route, take a close look at your processes — the prebuilt functionality and configurations modern ERP solutions support are based on best practices gathered from thousands of companies. Aim to minimize customizations.
12. Customer & partner management:
An ERP can strengthen a company’s partner and customer relationships. It can provide insights on suppliers, shipping carriers and service providers, with the cloud enabling even better, more convenient information exchange. When it comes to customers, the solution can track survey responses, support tickets, returns and more so the organization can keep its finger on the pulse of customer satisfaction.
Who Uses ERP?
Companies across every industry, with diverse business models, have realized the benefits that come with ERP. Flexible solutions with extensive functionality can cater to a wide variety of organizations and requirements.
Industries that count on ERP to run their businesses include:
- Advertising and digital media
- Apparel, footwear and accessories
- Campus stores
- Financial services
- Food and beverage
- Health and beauty
- Healthcare and life sciences
- IT services
- Media and publishing
- Professional services
- Restaurants and hospitality
- Software and technology
- Transportation and logistics
- Wholesale distribution
Roles & Users
Within those organizations, a number of job functions benefit from ERP, including but not limited to:
- Finance/accounting: The accounting team is often the first adopter. This group will track and report on all transactions and other financial information in the system, including accounts payable (AP), accounts receivable (AR) and payroll. With ERP, financial planning and analysis (FP&A) experts — whether a separate role or part of the accounting department — can turn comprehensive financial data into forecasts and reports on revenue, expenses and cash flow.
- Supply chain: Employees focused on operations, a group that includes purchasing agents, inventory planners, warehouse managers and senior supply chain leaders, rely on the ERP system to ensure a smooth and continuous flow of goods from supplier to customer. They count on accurate, detailed information provided by the system to optimize inventory levels, prioritize orders, maximize on-time shipments, avoid supply chain disruptions and identify inefficient or manual processes.
- Sales and marketing: An ERP solution can increase the productivity of and drive better results for your sales team by automating lead management and monitoring the interactions prospects have with your company. Reps can document discussions and change the status of prospects as they move through the sales funnel. Using those same records, marketing can automate and manage outreach across all channels, from email to display ads to social media, and measure the effectiveness of those messages and channels to better allocate its budget.
- Human resources: The HR department tracks all employee information and broader workforce trends in the ERP. It can quickly find contact information, compensation and benefits details and other documents for each employee. HR can also monitor metrics like retention by department, average pay by title, promotion rate and other metrics to better allocate its own staff and assist line-of-business managers.
When You Need ERP
While ERP software was initially designed for enterprises — as the name indicates — today’s cloud-based software-as-a-service (SaaS) ERP offerings have lowered barriers to entry and helped countless emerging and midsize companies increase their efficiency, visibility and, in turn, profitability.
So how do you know if ERP is for you?
All companies should regularly review their current technology and ask: Is our technology helping — or holding us back? When outdated or inadequate systems introduce inefficiencies, muddy the data waters or can’t support changes the business wants to make, it’s time to look for a new solution.
Other signs it’s time for a change: Inaccurate data, a lack of integration among systems, high error rates and over-reliance on email and spreadsheets. Although there are costs that come with purchasing and deploying ERP software, it often delivers a quick return on investment. And, there’s help available for those looking to build a business case.
6 Disadvantages of ERP Systems
Despite all the value ERP brings, there are challenges businesses may encounter. Many of these can be avoided by preparation and choosing the right supplier partner.
1. System cost: Because they were expensive to purchase, implement and maintain, early ERP systems were accessible only to large companies. However, that hasn’t been the case for two-plus decades. While ERPs still require a time and financial investment, the technology has become much more affordable thanks to both SaaS systems that charge a recurring fee and more solutions designed for small and midsize businesses entering the market. Organizations can use tools to calculate estimated savings after one and three years, for instance, to find out when returns will surpass costs.
2. Need for training: Like any new tech, ERP has a learning curve. Anyone who will use the software — that is, ideally, most or all of your employees — requires some level of training. Although there may be resistance at first, that should fade away as people realize how much the technology will help them. Newer systems that receive frequent updates are more intuitive and user-friendly, reducing training requirements and increasing adoption.
3. Data conversion costs: When moving to a new ERP, you may need to convert some data into a format that’s compatible with the new platform. This can lead to unexpected costs and delays, so review your databases, and work with your IT team or an integration partner to identify potential data compatibility issues early on. Then, you can factor conversion efforts into the ERP implementation plan.
4. Complexity: An ERP system is loaded with features, and that can be daunting to your workforce. But the software available today is far easier to use than legacy systems because vendors have focused on improving the user experience. Additionally, employees need access to only the modules and dashboards required for their jobs, which can make it more approachable. Thorough training should temper concerns about complexity.
5. Maintenance: In the past, maintenance was a large expense that deterred lower-revenue businesses from adopting ERP. Not only did a company need an IT staff to handle patches, security and required system upgrades, it often had to pay the vendor or a third-party service provider for its expertise. This is less of a concern with a SaaS system because the provider takes care of all maintenance and regularly moves all customers to the latest version — and it’s all built into the subscription price. Companies concerned about maintenance should thoroughly vet a potential supplier to ensure it offers a true vendor-managed SaaS system.
6. Doesn’t solve process and policy issues: If you have error-prone or inefficient processes, an ERP won’t necessarily fix them, even though it may increase accuracy. It can, however, uncover problems in your operations and help you brainstorm better ways to do business. The same goes for policies that hold the organization back — it’s up to you to adjust those and then configure the system to support better ways of doing business.
5 Key Features of ERP systems
There are a few fundamental features that make an ERP system an ERP system and distinguish it from other types of software. Those include:
1. Common database: Many of an ERP’s advantages stem from a common database that allows organizations to centralize information from numerous departments. This single source of real-time data eliminates the need to manually merge separate databases, each controlled by the business functions they serve. A common database enables a consistent, cross-functional view of the company.
2. Consistent UX/UI: Across departments and roles, everyone uses the same user interface (UI) and has a similar user experience (UX) with an ERP. Modules for inventory management, HR and finance all have the same look and feel and shared functionality. This increases the software’s adoption rate and can make it easier for staff to move between departments. A consistent UX and UI also result in efficiency gains because users can quickly find and understand information from all corners of the business.
3. Business process integration: An ERP must be able to support and integrate the processes that make your business successful, whether related to accounting, supply chain management or marketing. The right platform will have the ability to unify a diverse set of processes — connecting workflows that play crucial roles in the company’s success boosts productivity and visibility, and that translates to lower costs.
4. Automation: Another basic feature of ERP software is the ability to automate repetitive tasks like payroll, invoicing, order processing and reporting. This reduces manual, and sometimes duplicative, data entry, saving time and minimizing errors. Automation frees up your staff to focus on value-added work that takes advantage of their special knowledge and skills.
5. Data analysis: One of the most valuable aspects of an ERP is that it breaks down information siloes. When you can mix and match data from just about any part of your business into insightful reports, you uncover areas that are performing exceptionally well and those that are failing to meet expectations. Leaders can analyze problems and get to work resolving them right away.
How Does an ERP System Work?
ERP systems work by using a defined, standard data structure. Information entered by one department is immediately available to authorized users across the business. This uniform structure helps keep everyone on the same page. For example, say a local food distribution chain has multiple locations that often share stock and personnel. As quality, sales and employee data from these sites is fed into the ERP system, it’s formatted to indicate which location it comes from.
Real-time data is then woven into business processes and workflows across departments. Leaders can see if one location is doing significantly better at avoiding spoilage than a sister site a few towns over and work to figure out why, while operations can make sure staffing levels align with traffic patterns. Finance can compare sales to rents to help executives decide whether to consolidate.
ERP systems deliver the most value when a company has modules for each major business function and ensures timely, accurate data entry. And, the more stakeholders have access, the better.
When a company uses business systems from multiple vendors, integrations are generally possible to make data automatically flow into the ERP. This real-time data can then be used throughout the ERP instance to benefit any process or workflow.
Types of ERP Deployment Models
Various ERP deployment models address the needs of different organizations. Here’s an explanation of how each works and key differences:
On-premises ERP: With an on-premises system, the business runs the software on servers it owns and is responsible for security, maintenance, upgrades and other fixes. Upkeep usually requires in-house IT staffers with the required expertise. For many years, on-premises ERP was the only option, but the popularity of this deployment model has declined rapidly in recent years, and market-watcher IDC predicts continued declines (see chart, below).
Cloud-based ERP: Cloud-based ERP runs on remote servers managed by a third party. Users typically access a cloud ERP through a web browser, giving them greater flexibility — they can dig into information and reports from anywhere with an internet connection. There are multiple deployment options for cloud ERP, including single-tenant and multi-tenant.
A single-tenant solution is a separate instance of the ERP used by just one company that doesn’t share server space. This setup can give the client greater control over the software and allow for more customizations, but it also creates more work for the business. With a multi-tenant solution, a number of organizations use the same software instance and hardware. Most SaaS ERP solutions are multi-tenant, with the software vendor handling all updates and upgrades and regularly moving customers to the latest version. This reduces the need for an in-house IT team and ensures that the company always has the most up-to-date, secure instance of the software.
IDC estimates that use of cloud-based ERP will more than double between 2019 and 2024.
Hybrid ERP: Hybrid ERP combines elements of on-premises and cloud deployments. One hybrid approach is two-tier ERP, where a corporation keeps its on-premises ERP in place at headquarters but employs cloud systems for subsidiaries or certain regional offices. These cloud solutions are then integrated with the on-premises system. Other companies may turn to cloud solutions for certain business needs while sticking with their on-premises systems for other functions. Either way, the cloud systems must be linked to the on-premises platform to ensure a steady flow of information — often easier said than done.
Open-source ERP: Like other open-source applications, open-source ERP is an inexpensive, and sometimes free, alternative that’s suitable for some companies. Many open-source ERP providers allow businesses to download their software for free and charge a low annual fee only if the customer wants cloud access. These solutions have improved, with more modern web-based interfaces and a growing number of modules, but companies need to understand what they’re taking on with an open-source ERP. Support from the provider will be minimal, and configurations and system improvements tend to fall on the client. That means you need technical staff with a deep knowledge of how to develop and configure the software.
ERP Systems by Business Size
Revenue and/or number of employees is just one factor shaping your ERP requirements. No single system will be best for every small, midsize or large company, respectively. But there are features specific to these segments as well as favored deployment models.
Small-business ERP: Small firms should map out their requirements before starting a search to avoid software that has far more functionality than they need. This will keep costs down and reduce the training required for employees. However, the system should have the ability to scale up and support new initiatives over time as well as a straightforward implementation process. That’s why cloud ERP is generally the best option for small businesses — it has lower upfront costs, a faster setup timeline and less need for technical resources compared with on-premises or hybrid options. The cloud offers the scalability to meet the business’s needs as it grows, and the right provider can supply modules and features as required.
Midsize-business ERP: Midsize companies should demand a platform that can support all its business functions with specialized modules and, like smaller firms, select a vendor capable of scaling to meet future needs.
Because many midsize organizations lack large IT teams, cloud ERP software is very popular in this segment as well. In addition to lower initial expenses, leading SaaS solutions can be more user-friendly for a company that has limited technical expertise. However, midsize businesses that require numerous customizations or must follow regulatory policies that bar them from storing information in the cloud may opt for on-premises deployments or a hybrid approach. This group is more likely to have the financial and human capital to support this model than small businesses.
Enterprise ERP: Enterprises should opt for software that can support all components of their businesses, which could quickly thin the list of contenders. Corporations require systems that can capture, process and interpret a vast amount of data and handle the demands of many business units.
On-premises and hybrid ERP that combines cloud and on-premises solutions are most common with enterprises, simply because they may have adopted ERP before pure cloud systems were available. While moving a massive ERP to the cloud can be a time- and resource-intensive undertaking, more of the world’s largest companies are taking that step as they realize the benefits and try to put themselves in a better position for future growth. Some enterprises have also deployed two-tier ERP, which uses a SaaS solution for parts of the business and integrates with the primary on-premises ERP.
An ERP comprises a number of different modules — bundles of features tailored for various aspects of the business, including back- and front-office roles. Here’s a quick breakdown of the most widely used ERP modules.
Finance: A finance module, the foundation of just about every ERP system, manages the general ledger and all financial data. It tracks every transaction, including accounts payable (AP) and accounts receivable (AR), and handles reconciliations and financial reporting.
Procurement: The procurement module manages purchasing, whether raw materials or finished goods. It can automate requests for quotes and purchase orders and, when linked to demand planning, minimize overbuying and underbuying.
Manufacturing: Manufacturing can be complicated, and this module helps companies coordinate all the steps that go into making products. The module can ensure production is in line with demand and monitor the number of in-progress and finished items.
Inventory management: An inventory management module shows current inventory levels down to the SKU level and updates those numbers in real time. It also measures key inventory-related metrics. Any products-based company needs this module to optimize stock on-hand based on current and forecasted demand.
Order management: This application monitors and prioritizes customer orders from all channels as they come in and tracks their progress through delivery. An order management module can speed fulfillment and delivery times and improve the customer experience.
Warehouse management: A warehouse management module directs warehouse activities like receiving, picking, packing and shipping. It can generate time and cost savings in the warehouse by identifying more efficient ways to execute these tasks.
Customer relationship management (CRM): CRM is a popular module for businesses in a wide range of industries. It tracks all communications with clients, assists with lead management and can enhance customer service and boost sales.
Professional services automation (PSA): Services businesses often utilize a professional services automation (PSA) module to plan and track projects, including the time and resources spent on them. It can simplify client billing and encourage collaboration among staff members working on a project.
Workforce management (WFM): A workforce management (WFM) module keeps track of attendance and hours worked, and some can also manage payroll. This tool can record absenteeism and productivity by department, team and individual employee.
Human resources management (HRM): A human resources management (HRM) or human capital management (HCM) module version of a WFM module. It keeps employee records with detailed information, like available PTO and performance reviews, and can tease out workforce trends in various departments or demographics.
Ecommerce: An ecommerce module allows retailers and brands to manage the back- and front-ends of their online stores. They can change the site look and feel and add and update product pages with this application.
Marketing automation: This module manages marketing efforts across all digital channels — email, web, social — and enables organizations to optimize and personalize their messaging. A marketing automation tool can boost leads, sales and customer loyalty.
ERP Best Practices
Most ERP software is built around established best practices. The software provider designs workflows and functionality based on its experience working with hundreds or thousands of customers and encourages as much conformity as possible, though there is often flexibility to adjust processes.
Adhering to industry-standard best practices has major business advantages. Companies often find that they improve and modernize their processes, and in turn maximize operational efficiency and avoid falling behind competitors. Observing best practices also helps companies comply with key financial standards. Leading ERP vendors offer vertical-specific versions of their software that incorporate business practices that are best for each sector.
ERP implementations are important projects that, without proper preparation, can eat up a lot of time and money. Exactly how long this project takes and how much it costs will depend on many factors, including deployment model, implementation strategy, complexity of the system, size of the company and resources dedicated to it.
This ERP implementation checklist should help guide you.
7 Stages of Implementation
Here are the seven key stages of an ERP implementation:
1. Discovery and planning: To start, pull together a cross-functional team to determine what, exactly, the company needs from an ERP system. This team should identify inefficient processes and other roadblocks to business growth.
2. Evaluation and selection: Now that the team has a requirements document, it’s time to evaluate leading offerings and select the platform that can best resolve existing problems, meet all departments’ needs and promote the company’s growth.
3. Design: At this stage, the implementation team figures out whether the system can support existing workflows and which processes may need to change. This is also the time to identify any required customizations.
4. Development: Internal and/or external technical professionals configure the software to meet your defined needs and begin migrating the company’s data to the new solution. Now is also the time to decide how you will train employees on the system and begin scheduling sessions and producing or acquiring needed training materials.
5. Testing: This is not a step to be skipped — it’s crucial to make sure everything works as expected and fix any unforeseen problems. Include users from across the company when testing the platform.
6. Deployment: It’s time to go live. There are often hiccups early on, and businesses should prioritize employee training to mitigate resistance to change. Some firms opt for a phased rollout, while others push all modules live at once.
7. Support: Ensure users have everything they need to take advantage of the new system. This is an ongoing process and could include additional configurations, often with the help of the vendor or specialized consultants.
Implementation Best Practices
Consider these implementation best practices as you begin your project:
- Secure an executive sponsor: Such a far-reaching and critical project needs support from top leadership — ideally multiple executives who represent different business units.
- Start planning early: Leave ample time to map out ERP requirements, prioritize tasks, identify processes you want to improve and evaluate several vendors.
- Communicate and collaborate: Communication is essential throughout the project, from discovery through development, deployment and beyond. Solicit input from employees from across the organization to make sure the software will help everyone in their day-to-day jobs.
- Set reasonable expectations: Establish a clear timeline for each stage of the project, along with expected costs and time required of specific employees. Make sure stakeholders understand there will be bumps along the way.
- Choose the best KPIs: Collaborate with a diverse group of business leaders to select the KPIs most valuable to the company that the system should track. Keep the organization’s big-picture goals in mind.
Virtually every organization considering an ERP implementation will have systems in place that could be replaced by modules of the ERP under consideration. As such, part of adopting an ERP system involves determining which existing systems will be replaced, which must be integrated and which will be left to stand on their own.
Remember, the more information that’s fed into the ERP, the more value you get from your investment, so avoid leaving systems to stand apart from the ERP.
Deciding when to integrate existing systems with your ERP and when to replace those systems with modules from your ERP vendor comes down to three considerations:
First, is the existing system doing the job you need it to do? If not, then there’s a good case to be made for using the relevant module offered by your ERP vendor.
Second, if the existing system is a keeper, is there a connector available from the ERP vendor, the existing system vendor or a third party to get data flowing between the ERP and your existing system? And if so, how good is it? Data migration is complex. These connectors can do a decent job of integrating systems from different vendors, but quality and commitment to updates can vary. Remember: Upgrades to either the ERP or the standalone system can break connectors or require rework. In the worst case, the lack of a new connector could derail upgrade plans completely.
Third, if a connector exists, does it operate in real time and keep all necessary data flowing to and from each system? Some connectors operate in real time, others synch up systems on a daily or weekly basis. Some move only a limited set of data between systems, and some work in only one direction — say, from an inventory management system into the ERP. If your team has done extensive custom configurations, some data types might not be known to the connector.
If you decide to keep best-of-breed systems and integrate them with your chosen ERP, realize that verifying the correct functioning of connectors will become part of every upgrade cycle and that extensive customizations can cause issues. If your goal is to automate back-office functions, real-time, bidirectional operation is important. Ensure you have the expertise, either in-house or through a partner or supplier, to keep data flowing.
Cost of ERP
The cost of an ERP project varies widely depending on vendor, modules and deployment model. Generally speaking, total costs can range from less than $10,000 per year to millions of dollars annually. ERP systems are priced with the needs of the target audience in mind, so those built for emerging and high-growth businesses will be more affordable than those used by Fortune 500 enterprises.
Cloud-based ERP, and specifically multi-tenant SaaS options, usually have lower upfront costs than on-premises software because there’s no hardware to purchase nor system experts to hire. With a SaaS solution, the vendor takes care of upkeep and charges its customers an annual fee, often on a per-user basis.
The price of ERP will also vary based on which modules you need. Solutions may come with core functionality for finance and basic inventory/order management, but adding complementary modules brings an additional fee.
With on-premises software, companies purchase a perpetual license that’s more expensive, but it’s a one-time expense. As with SaaS, the price of this software will vary based on the type and number of modules needed. But those that select on-premises systems also pay for the servers and other infrastructure to host the software, are often on the hook for maintenance fees and may need to bolster their IT staffs. A hybrid model could be even more expensive, as it requires many of the resources to support on-premises ERP in addition to the subscription fees for cloud applications.
Finally, remember that the costs of ERP go beyond licensing. When calculating the TCO of various ERP solutions, factor in implementation and operating expenses related to customization, maintenance, training, upgrades and support. These costs will vary from one provider to the next, so do your due diligence and ask a lot of questions to get a clear estimate of the total outlay, both Capex and Opex.
History of ERP
What we now refer to as ERP started in the 1960s with the invention of material requirements planning (MRP) systems. Manufacturers used MRP software to plan production schedules, make sure they had all the necessary supplies for production runs and track finished inventory. Two decades later, technology providers developed manufacturing resource planning, or MRP II, systems. While MRP II software still targeted manufacturers, it offered new capabilities for improved production planning.
Not until the 1990s did ERP take on its current identity as a unified business management platform. This innovative technology brought the entire business, from accounting to product development to manufacturing, order fulfillment and HR, together on a common database. These early ERP solutions had steep capital and operating expenses. Companies needed to buy servers, hire an IT team with the appropriate expertise and then pay for licensing and implementation. After that came big bills for maintenance and upgrades.
While hosted ERP solutions were available from application service providers before the advent of cloud ERP, these systems tended to be expensive and complex.
Then, in 1998, NetSuite launched the first cloud ERP. The cloud operating model revolutionized this space because it greatly reduced the upfront investment and made operating costs predictable. There was no need to purchase servers or hire an IT staff because the vendor managed the infrastructure and pushed out upgrades automatically.
This put ERP within reach of smaller companies, in turn spurring growth and profitability.
Cloud ERP has since taken off and fueled much of the innovation we’ve seen over the past two decades. This computing model has allowed companies to better collaborate both among internal departments and with external partners, sparking new insights that save businesses time and money and push them forward.
Future of ERP
Now that companies understand the tremendous benefits that come with an ERP, they’re looking for ways to up the game. Technology like artificial intelligence (AI), blockchain, augmented reality (AR) and the internet of things (IoT) are shaping today’s ERP trends. Many of these technologies are already embedded within industry-leading ERP solutions.
AI and machine learning, for example, can automate account reconciliations and flag transactions that call for a closer look. This saves the accounting team time and offloads a task most don’t look forward to. Machine-learning technology improves as it processes more transactions, and it can help develop more accurate forecasts.
Blockchain packages data in a secure format and can increase transparency among companies in a supply chain. Specifically, it can show the status of specific products in detail and creates an in-depth audit trail of an item’s journey from raw material to finished good. This also provides information from which the ERP can draw insights.
Augmented reality has gained a foothold in retail, allowing consumers to virtually place a rug or 3D image of a piece of furniture in their living rooms to get a sense of how it would look before purchasing. All the data points and images needed to make AR work can be stored in the ERP.
Finally, more companies are recognizing the value of IoT devices, like sensors, scanners and cameras, that can feed information back to the ERP. A sensor that monitors the performance of a piece of warehouse automation equipment, for instance, could alert a manager when the machinery starts operating more slowly. That could be a sign the equipment is in need of repair, and the business can intervene before it breaks and disrupts operations. An IoT tracker on a delivery truck could show that drivers are taking inefficient routes and suggest they always use GPS.
Choosing the Right ERP System
An ERP is a critical business system that must mesh with how each company operates, so there is no one “best” platform. Required capabilities, preferred deployment model and company size will all affect your decision when buying an ERP system. Look to established vendors with proven records of success working with companies in your vertical. Always ask for reference customers, and check out success stories.
Businesses should also consider the software provider’s roadmap for emerging technologies like IoT and blockchain.
Start with the modules foundational to your business and build from there. Companies often begin with a finance module to automate basic accounting tasks and allow leaders to easily view available cash and the flow of money into and out of the organization. Products-based companies typically want to digitize inventory and order management right away because that can generate rapid and significant savings around procurement, storage and shipping. An ecommerce application that plugs into the ERP is a priority for sellers that rely on this sales channel. Services organizations, on the other hand, may start with a PSA (professional services automation) application to simplify employee time and resource tracking and project billing.
After that, a CRM module is a prudent investment because it can improve customer communications, while supply chain management modules for manufacturing, procurement and/or warehouse management can better align purchasing and production with demand. A marketing automation solution integrated with the ERP to attract and retain customers through creative techniques may be another logical addition.
Businesses with lots of employees should add human resources management (HRMS)/human capital management (HCM) systems sooner rather than later to improve the employee experience and earn a reputation as a great workplace.
The “right” ERP system for your company is the one that supports your needs now and is scalable enough to grow with your business, with modules and features that drive savings and help you capitalize on opportunities.
This is a big decision, so take the time to thoroughly evaluate all options.
Purchasing and implementing an ERP platform used to be intimidating, even overwhelming. But the solutions available today allow companies to take it one step at a time and add what they need when they need it. Never before has this software been within reach for more organizations, and leaders need to take advantage of that. An ERP has become table stakes for any company that wants the visibility and insights to compete and win.
What does ERP stand for?
ERP stands for enterprise resource planning, a term research firm Gartner coined in 1990 to refer to the business management platforms enterprises had begun using.
What is ERP in simple terms?
An ERP is software that businesses rely on to run and monitor the business performance of their daily operations. It stores data from across the company, from finance to supply chain to human resources, in a central repository and can analyze and report on all of that information.
How does ERP work?
An ERP is an application that makes use of a central database that receives information from various departments within a company. The ERP includes integrated modules dedicated to functions like accounting, inventory management and CRM. An ERP gives companies a single place to store, view, manage and interpret data.
What is an ERP system?
ERP systems are comprised of modules that focus on certain business processes, such as accounting, manufacturing, and CRM. These modules function using a central database, allowing access to real-time data, and give visibility into business performance across these departments while minimizing data duplication. A complete ERP system will help companies budget, plan, and report on financial results.
Why is ERP used?
Companies use ERP system to connect data from multiple business functions within a centralized system, using the same data to maintain a “single source of truth.” This allows different departments to operate with the same results. Companies also save time and money by automating manual processes and reducing opportunities for errors.
Is ERP just for finance and accounting?
While financial management and accounting are key ERP functions, the system’s capabilities stretch far beyond this department. It can automate and better manage tasks related to purchasing, inventory and order management, manufacturing project management, workforce management, sales and marketing and more.
Why do companies use ERP?
ERP software has become an invaluable tool for companies because it generates major time and cost savings. Beyond automating tasks, an ERP provides company-wide visibility and reporting that tells executives and managers where teams should focus their time and attention, which may mean addressing pressing problems.
What’s the difference between ERP and MRP?
An MRP, or material resources planning, system was a precursor to ERP used by manufacturers to better prepare for production runs. The manufacturing-related tasks MRP systems handled, like procurement and inventory tracking, are just one component of today’s ERP systems.
What is two-tier ERP?
Two-tier ERP is an approach that has gained traction among larger companies with subsidiaries, distinct business units or regional offices. Instead of forcing these business units or offices to use the legacy ERP, they run on a less-resource-intensive ERP — often a SaaS solution — that’s integrated with the Tier 1 system.
What are the advantages of cloud-based ERP?
Many of the advantages of cloud ERP fall under lower costs and fewer headaches. A cloud solution is usually cheaper and faster to implement, and post-implementation expenses may be lower because the vendor takes care of all maintenance and upgrades. A cloud-based system can also seamlessly support your growth, as the vendor manages all hardware.