Smart Help for Life Sciences


For nearly 15 years, Circular Edge has had the privilege of working with the JD Edwards Life Sciences community on various implementations, roll-outs, managed services, integrations, development, training, and other special projects like AREF, Expense Participation, Integrations to Argus, Nexus, and even supporting 3rd party products and technologies like Insight/Hubble, Create!Form, BI Publisher, Crystal Reports, etc.

Life Sciences Customers

Today, Circular Edge actively supports over a dozen Life Sciences companies and has had the great opportunity of learning each companies’ unique business processes while helping implement and maintain solutions using varying technologies.

Our customers come from all genres of Life Sciences, including:

  • Animal Health & Nutrition
  • Biotechnology
  • Pharmaceuticals
  • Medical Devices
  • Chemicals
  • Consumer Health Products

Skill Based Services

Choose from a wide variety of Skills with the ability to quickly expand and contract skills, resources and services as the demands of your business change.

Circular Edge can take your poorly integrated disparate disconnected systems and provide real-time integration with JD Edwards while implementing advance reporting and analytics with BI Publisher that are integrated into Sales Cloud and JD Edwards. Furthermore, you will have more current and accurate data as the end user adoption becomes easier and more streamlined creating the ability to strategically grow your future CX landscape and expedite your entire lead to lease cycle.

With JD Edwards Advanced Release Restate Forecasting, Real Estate companies can forecast out to 15 years in the future. Our Circular Edge experts can help implement and setup your AREF system to ensure it delivers the results needed to achieve success.

Our experts can help tailor and setup your Expense Participation based on your business processes and tenants needs.

Circular Edge’s upgrade and roll-out services help smoothly transition our Real Estate customers to the latest version of JD Edwards. Using our deep industry experience, we develop a formal ERP upgrade strategy to optimize the quality and productivity in your application cycle. Our proven methodology ensures your upgrade is the focal point for a series of related improvements.

Circular Edge’s CNC Managed Services & Support is available globally 24/7 across all time zones. With specific Oracle certified real estate experts onboard, Circular Edge can guarantee you are getting a dedicated professional to provide the best advice and talent for your project. The Circular Edge support model includes flexible packages for the support you need with the ability to roll over unused hours.

Circular Edge consultants and CNC’s are experts at tailoring CX/ERP application workflows built from unique and business specific processes for your Real Estate business. Deal Flow Automation, Lead to Lease, data migrations, implementations, integrations, roll outs, upgrade support, security, reporting enhancements or development can all be supported or managed through our Circular Edge resources.

Let Circular Edge help manage your third-party products whether it be migrating data to new CRM/Sales systems, integrating a new product, or educating your users on features and enhancements available within your existing product integrations. Our Real Estate customers have used SmartHelp support with Insight/Hubble, Crystal Reports, Create!Form, Agus, Nexus, BI Publisher, ‘home grown’ apps and more.

Keeping your system healthy and up-to-date is crucial to the smooth flow of your business. Our experts can provide daily, monthly or quarterly maintenance to help save costs and troubleshooting down the road.

Our experts seek first to understand the client’s requirements to design the processes required to achieve the organizational objectives of your Real Estate business. Our expertise includes managing transitions from legacy systems and multiple application environments to fully-integrated JD Edward’s solutions.

Through project planning to requirement gathering, scoping and system configuration our experts will support you to develop the best plan for your business. User training, business process design and reengineering, testing, creating user manuals and step by step process flow documents, our team will ensure you are ready for your go live and will provide the readiness assessment and the support for after the implementation success.

Our experts can help you migrate data from legacy systems or third-party products to JD Edwards, CRM systems or a content cloud. Dependent on the approach, data transfer can be transferred and available either by batch or real-time.

Our experts know that user security and administration is at the forefront of all successful ERP systems/environments and that is why Circular Edge helps manage security issues or support your efforts in this critical area.

Our flexible Smart Help approach allows our experts to monitor your existing systems to ensure your business processes run efficiently and trouble-free.

Here’s what some of our customers have to say…

“The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Since that launch of 5.5 years ago, their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed."
Harry Morris, JDE E1 Order to Delivery Support, Innophos
“Smart Help support helped us achieve outstanding results for our company. Most companies have dedicated onsite resources with specific skill sets. Using Smart Help allowed us to have onsite resources support our JDE systems but also allowed us to utilize the entire team of varied skill sets whenever needed as well. This ensured our company success no matter what project or issue we were facing there was always someone within the Circular Edge Smart Help team with the required skill set available.”
Maria Willey, while Senior Manager, IT at Valeant
“As the Sr. Manager of Global Operational systems, Circular Edge is my 'Secret Weapon' for Application Integration, Application Development, and Application Security. During my 6 years we have partnered and completed an Application Upgrade, Tools Upgrade, & Global ERP Roll-out. Circular Edge always presents top notch resources that blend with my internal resources to accomplish our corporate goals and initiatives. The Smart Help Program allows me to expand and contract resources to deliver on promises to the business on urgent requests, daily production support, and collaborating with my team to bring out the best solutions.”
Vincent Kelly, Sr. Manager Operational Systems, Phibro Animal Health
How can we help support the success of your business?