Smart Help
Smart Help image for webpage 72-01

SMART HELP

SKILL BASED SUPPORT SERVICES

Let Circular Edge simplify your JD Edwards and business operations with our skill based support services delivered by our multi-talented pool of 150+ technical and functional experts. Our flexible and elastic “skill based” support formula is designed to cover all aspects of your JD Edwards & Oracle CX ecosystems and to blend with your existing resources and skills in the support model that best suits your business.

Freedom to Choose

Skill Need:
Single Skill | Combo Skills | New Skill | Short-Term | Long-Term | Skill Enablement
Plan:
On Demand | On Call | Hours Estimates | FTE-Based | Month-to-Month | Yearly
Location:
Onsite | Remote | Onshore | Offshore | Blended | Global | Multi-Site
T&C's:
Your MSA | Our MSA | Skill-Based SOW | Resource Based SOW | Project SOW
Billing:
T&M | As Incurred | Fixed Bid | Pre-Paid | Not to Exceed | Block of Hours
Engagement:
Project Supplementation | Joint Projects | Full Projects | Special Projects | Advisory
Project:
Implementations | Migrations | Roll-Outs | Upgrades | Data Conversions | BPI
Support:
Production | Ongoing | Integrated Testing | Go-Live | Extended Go-Live | Year-End
Tasks:
Retrofitting | Development | Enhancements | Integrations | Analysis | Administration | Optimization | Audits | Performance | Assessments | Workshops | Documentation

FLEXIBLE

Wide variety of Skills and Resources
in the Support model you want.

RELIABLE

Brilliant resources, quality performance
and trusted support.

EFFICIENT

Skill based support formula optimized
and proven to save time & money.

ELASTIC

Quickly expand and contract skills,
resources and services as needed.

Here’s what some of our customers have to say…

“We are quickly able to bring technical and functional
resources
to bear as demand increases and, just as quickly, we
are able to contract as demand decreases."
Gary Fling, CIO, Phibro Animal Health
Customer by Choice Since 2008
Smart Help support helped us achieve outstanding results for our Company. Most companies have dedicated onsite resources with specific skill sets. Using Smart Help allowed us to have onsite resources support our JDE systems but also allowed us to utilize the entire team of varied skill sets whenever needed as well. This ensured our company success no matter what project or issue we were facing there was always someone within the Circular Edge Smart Help team with the required skill set available.”
Maria Willey, while Senior Manager, IT at Valeant
Customer by Choice Since 2011
“Our challenge was support across multiple time zones and 17 countries backed up by a single team. Circular Edge Smart Help was a perfect fit for our IT landscape spanning 15 different skill sets.”
Bill Ott, Corporate IT Director, Smithers Oasis
Customer by Choice Since 2006
“We depend on Circular Edge for JD Edwards CNC support and development. Their flexible support plans and knowledgeable staff allow us the freedom to run our business. It’s a win-win – we can both concentrate on what we do best, for us, it’s Real Estate, for them it’s JD Edwards.”
Lee Schlosser, Director of Applications, Liberty Property Trust
Customer by Choice Since 2006
Circular Edge was able to define, design and develop complex real time and batch integrations with a level of quality that I haven’t seen in my 20 years of implementing JD Edwards.”
Mesh Savant, Director – ERP Programs, TriMark USA
Customer by Choice Since 2016
Circular Edge consultants are phenomenal! After unsuccessful implementation work by two other consulting companies, Circular Edge took on the challenge to implement a complex Apparel Management system. The team that was selected was the cream of the crop. They worked tirelessly to execute a successful implementation. They understood the end to end apparel business processes, architected the end to end solution, executed a tailored project and change management and helped all users embrace and adapt from multiple legacy systems to the new JD Edwards Enterprise One system.”
Soo-Jin Behrstock, CIO, Koos Manufacturing, Inc.
Customer by Choice Since 2016
"The ONE STOP SHOP for all your JDE needs – Soup to nuts."
Johnson Borges, Sr. IT Director, Brightstar Corporation
Customer by Choice Since 2008
“Circular Edge’s innovative ideas and knowledge of JD Edwards have helped us to create a stable, efficient system that our end users have faith in…as a result Circular Edge has become a true business partner for Granite Properties.”
Chris Spaulding, Sr. Manager of Business Systems, Granite Properties
Customer by Choice Since 2013
“Circular Edge was able to assist our firm in implementing Sales Cloud R11 and providing an additional custom app solution within our JDE 9.2 implementation. Both products were fully integrated and tailored to fit our needs in the Real Estate Industry. They delivered a high quality product after carefully considering our needs while delivering the product on time. Circular Edge has also been very helpful in post Go Live Support.”
Gerald Crump, Senior Vice President, Weingarten Realty
Customer by Choice Since 2016
“As the Sr. Manager of Global Operational systems, Circular Edge is my 'Secret Weapon' for Application Integration, Application Development, and Application Security. During my 6 years we have partnered and completed an Application Upgrade, Tools Upgrade, Global ERP Roll-out to countries such as (Belgium, Turkey, Mexico, Hong Kong, South Africa and Brazil). Circular Edge always presents top notch resources that blend with my internal resources to accomplish our corporate goals and initiatives. The Smart Help Program allows me to expand and contract resources to deliver on promises to the business on urgent requests, daily production support, and collaborating with my team to bring out the best solutions. We are now building on standardizing our best business practices with Cafe1 & E1 pages. The story goes on and on.”
Vincent Kelly, Sr. Manager Operational Systems, Phibro Animal Health
Customer by Choice Since 2008
“Circular Edge has been a trusted partner for our JD Edwards initiatives here at ASSA ABLOY for a number of years. We have utilized their services repeatedly and we’ve been very satisfied. They have always provided well-qualified developer consultants to us when we have needed them. Circular Edge’s services have been critical to our success thus far, and we expect to continue leveraging them as a strategic partner going forward.”
Dan Relihan, VP Enterprise Applications, ASSA ABLOY Americas
Customer by Choice Since 2012
“Circular Edge came in the middle of our Oracle Sales Cloud and JDE Implementation after a failed attempt with another vendor. They were one of the few partners we found, who had in-depth knowledge in both OSC and JDE. Circular Edge delivered a fully working integrated solution and implemented OSC and JDE Fast Lease within a very aggressive time frame and met the Go Live deadline on Budget and schedule.”
Sanjay Patel, Director of Q&A, Weingarten Realty
Customer by Choice Since 2016
“Circular Edge understands how to structure and optimize an implementation. The group is our partner of choice for support. Their team understands how to stabilize and configure an ERP implementation to realize the vision of the organization. In addition, the team is there to support us as we continue to maximize our growth with Oracle’s JD Edwards EnterpriseOne applications.”
Samir Khan, Regional IS Manager, IT, African + Eastern
Customer by Choice Since 2013
“Even though we have a highly customized environment, Circular Edge has proven time and again, to be an expert resource for me and my team. As far as our vendors go, Circular Edge consistently ranks among the highest in customer satisfaction, responsiveness and flexibility, they really are a great company to work with.”
Dan Spruill, Director of IT, Ruppert Companies
Customer by Choice Since 2016
“Our initiative to implement JD Edwards across all our International Business Units required us to partner with a company that had a wide global footprint and the expertise in International rollouts. We spent a long time vetting many companies and Circular Edge rose to the top. They not only provided the necessary expertise in International roll outs but also provided the expertise in localization requirements for each of our business units. We also needed a partner that could provide post go live support for our business units and Circular Edge has worked with us to put a support plan in place to support our business units after go live.”
David M. Kramer, Sr. Director IS, LATICRETE International
Customer by Choice Since 2016
“In only 8 weeks, we were able to get our sales team up to date with the tools to increase our revenue and customer satisfaction. Getting mobile was just an added benefit to enable our team! Circular Edge knowledge of JDE and best practices was critical to get the processes optimized on both applications.”
Bill Ott, Corporate IT Director, Smithers Oasis
Customer by Choice Since 2006
“My experience with Smart Help was exceptional. They were intelligent, knowledgeable and practical. There was no challenge they couldn’t resolve and were a pleasure to work with.”
Julie Wurster, while Sr. Finance Manager at Valeant
Customer by Choice Since 2011
"The Circular Edge owners and seemingly every resource, albeit working in-house at our company or offshore, demonstrate a passion and drive as if they are a part of my company. They were an integral part in migrating our company from an outdated ERP system to JDE E1. Since that launch of 5.5 years ago, their Smart Help division has, and continues to aid us in configuring new processes, modifying and developing new software and trouble-shooting issues as needed. I have nothing but praise and respect for CE."
Harry Morris, JDE E1 Order to Delivery Support, Innophos
Customer by Choice Since 2011
How can we help support the success of your business?